We ask you for a careful examination prior to your purchase (e.g. size, color, or etc.) Any inquiries regarding the products should be made within 14 days from the day the delivery was completed.
- Please contact our CS(Website - contact) within 14 days after receiving your package and send us return tracking number in 5 business days.
- While making an inquiry include the following information to hasten the process: [Name, product name/code, reason for exchange/ return]
- In case of any exchange due to “change of mind” round-trip shipping cost will have to be borne by a customer. Conditions of items will be examined once they reach us.
- In case those items show any signs of use, they will not be accepted for exchange.
In case of any return due to [change of mind], the return shipping fee is borne by a customer and the initial shipping fee deductions are applicable according to return policy.
- In case the customer fails to claim the package and it gets returned due to [absence of addressee/wrong or insufficient address], the round-trip shipping fee based on actual shipping fee rate of each courier will be deducted from the refund.
- In some cases, depending on the shipping cost, the parcel may be discarded; those customers will be held responsible for the loss caused and no refund will be issued.
Tulip B/D 31-13 Namsandon-3Ga,
Jung-gu Seoul 100-043
South Korea (Tel.82.2.3706.0705)